Shipping & Delivery
Shipping & Delivery
At FILA Smart, we strive to provide fast, reliable, and affordable shipping options to ensure that you receive your products in a timely manner. Please review our shipping and delivery policy below.
Domestic Shipping
We offer the following shipping options for orders within the United States:
Standard Shipping (3-5 business days): $5.99
Express Shipping (1-2 business days): $12.99
Free Standard Shipping on orders over $100
Please note that business days do not include weekends or holidays. Shipping times are estimated and may vary based on your location and other factors.
International Shipping
We currently ship to select countries outside the United States. International shipping rates and delivery times vary depending on the destination. During the checkout process, you will be provided with shipping options and estimated delivery dates based on your location.
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Processing
We process orders Monday through Friday, excluding holidays. Orders placed before 12:00 PM EST will be processed the same day. Orders placed after 12:00 PM EST will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
Delivery
Packages are typically delivered Monday through Friday, excluding holidays. If a signature is required upon delivery and no one is available to sign for the package, the carrier will make additional attempts to deliver the package. If the package is still undeliverable, it will be returned to us, and we will contact you to arrange for redelivery or a refund.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive your products or a refund.
Contact Us
If you have any questions about our shipping and delivery policy or need assistance with an order, please contact our customer support team at:
Email: support@filasmart.com
Phone: 1-800-123-4567
We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
This shipping and delivery policy provides clear information about domestic and international shipping options, order processing times, tracking information, and what to do in case of lost or damaged packages. By offering transparent and detailed information, you can set realistic expectations for your customers and provide a positive shopping experience.
At FILA Smart, we strive to provide fast, reliable, and affordable shipping options to ensure that you receive your products in a timely manner. Please review our shipping and delivery policy below.
Domestic Shipping
We offer the following shipping options for orders within the United States:
Standard Shipping (3-5 business days): $5.99
Express Shipping (1-2 business days): $12.99
Free Standard Shipping on orders over $100
Please note that business days do not include weekends or holidays. Shipping times are estimated and may vary based on your location and other factors.
International Shipping
We currently ship to select countries outside the United States. International shipping rates and delivery times vary depending on the destination. During the checkout process, you will be provided with shipping options and estimated delivery dates based on your location.
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Processing
We process orders Monday through Friday, excluding holidays. Orders placed before 12:00 PM EST will be processed the same day. Orders placed after 12:00 PM EST will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
Delivery
Packages are typically delivered Monday through Friday, excluding holidays. If a signature is required upon delivery and no one is available to sign for the package, the carrier will make additional attempts to deliver the package. If the package is still undeliverable, it will be returned to us, and we will contact you to arrange for redelivery or a refund.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive your products or a refund.
Contact Us
If you have any questions about our shipping and delivery policy or need assistance with an order, please contact our customer support team at:
Email: support@filasmart.com
Phone: 1-800-123-4567
We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
This shipping and delivery policy provides clear information about domestic and international shipping options, order processing times, tracking information, and what to do in case of lost or damaged packages. By offering transparent and detailed information, you can set realistic expectations for your customers and provide a positive shopping experience.